Consumer Brodband FAQ

How can I apply for or upgrade my Broadband Account?
You can submit the Broadband Application Form through one of the following:

• Batelco Retail Shops:
• Batelco Call Centre on 196.
• E-Mail the Application Form to telepro@btc.com.bh
• Accessing the  Online Service Provisioning  through www.e-services.com.bh

How can I pay my bills ?
You can pay your Broadband bills through:

• Batelco Retail Shops
• Batelco Quickserve Machine
• Batelco website  www.e-services.com.bh
• Batelco Call Center or IVR on 196

Why do I need a filter?
Filter is essential wherever a telephone or other device shares a line with an ADSL modem.

• Eliminate the most avoidable installation problems for ADSL users.
• Eliminates the high frequency noise that may affect your connection stability or speeds.
• Enable you to use the Internet while you are talking on the phone.

What is the different between Router or a Modem?

The modem:

• Can be used for a single computer
• Every time you have to dial in your user credential "Username & Password" to get connected.
• Each modem has it independent software which you shall install on your PC.

The Router:

• Can be used for Home Network and connect up to 4 PC  to the Internet.
• The connection will be always on. "You don’t have to enter your user credential every time you want to connect to the Internet"
• Has more advance features e.g. Port Forwarding.
• No software to be installed on your PC. 

What factors affect the broadband speed that I can receive?
Throughput Speed: The maximum speed could vary  due to the:

• Number of subscribers online at the same time
• Number of people accessing the same web sites that you are .

Once connected and stable, the access line speed and throughput can be affected by a number of factors:

• Long or unprofessional extension internal telephone wiring
• Set up and quality of hardware "Router & Filter"
• Insufficient or incorrectly installed micro filters
• Interference / noise
• Interference from other devices in the home
• The type of application being used
• Internal shared services (multiple PC's / Games consoles / IPTV)
• External applications sharing your devices (peer to peer)
• Viruses and Spyware and other installed software on the PC

Can I suspend the service when I am going on holiday ?
You can request the temporary suspension option  which allows you to suspend your service" Monthly Rental "  temporally  for 1 month while you are on holiday.